Service Cloud

Turn up customer satisfaction 45%. Turn on Service Cloud.

Build customer loyalty and deliver amazing customer service on every channel. Increase first call resolution, agent productivity, and more. Say goodbye to “hold, please,” thanks to all the innovative platform features that make Service Cloud the world’s #1 customer support application.

Bronze-

$ 9,500

(estimate)

Up to 5 Users

2 Queues

2 Profiles

15 custom fields (per object)

2 Custom Objects

2 Validation Rules

1 Workflow

2 Page Layouts (per object)

2 Record Types

15 Reports

2 Dashboards

2 Hours F/U Support

Data Migration

4 hours for discovery

4 hours of training

SilverBest Value

$ 12,500

(estimate)

Up to 15 Users

3 Queues

2 Profiles

20 custom fields (per object)

3 Custom Objects

3 Validation Rules

2 Workflows

2 Page Layouts (per object)

2 Record Types

20 Reports

3 Dashboards

4 Hours F/U Support

Data Migration

4 hours for discovery

6 hours of training

Role Hierarchy

GoldMost Popular
				 $ 15,500 
				(estimate)
Up to 25 Users

4 Queues

3 Profiles

25 custom fields (per object)

4 Custom Objects

4 Validation Rules

3 Workflows

3 Page Layouts (per object)

3 Record Types

25 Reports

4 Dashboards

6 Hours F/U Support

Data Migration

8 hours for discovery

8 hours of training

Role Hierarchy

Salesforce Mobile App Setup

Phone System Integration (CTI)

Omni Channel Setup

PlatinumCustom Built
				 $ 18,500+ 
				Contact Us
25+ Users

5+ Queues

4+ Profiles

25+ custom fields (per object)

5+ Custom Objects

5+ Validation Rules

4+ Workflows

4+ Page Layouts (per object)

4+ Record Types

30+ Reports

5+ Dashboards

8+ Hours F/U Support

Data Migration

10+ hours for discovery

10+ hours of training

Role Hierarchy

Salesforce Mobile App Setup

Phone System Integration (CTI)

Omni Channel Setup